Questions and Answers
This error appears if you have already installed the game but did not uninstall it through the Windows Control Panel.
A video tutorial on how to do this is below:
A video tutorial on how to do this is below:
You can change the language in the launcher at the account login stage.
To do this, click on one of the flags at the bottom of the page.
To do this, click on one of the flags at the bottom of the page.
This error usually appears due to an issue with the DNS server of your provider. You need to change the DNS servers to public ones: 8.8.8.8 and 8.8.4.4 (Google) or 1.1.1.1 and 1.0.0.1 (Cloudflare).
A video tutorial on how to do this is below:
A video tutorial on how to do this is below:
In rare cases, changing the DNS doesn't help solve the problem. This means that your provider has mistakenly blocked access to Cloudflare's service. In this case, you can use a VPN for the game or contact the provider's technical support. Other players on our Discord server can help you find a suitable VPN service.
This error appears if there are folders along the game installation path named in a non-Latin (non-English) language. Reinstall the game in a different location.
You can try deleting the folder TERA Asura\launcher\data.
Do this when the game launcher is closed.
After deleting it, you need to log back into your account, and most likely, the download will continue automatically.
If this solution doesn't help, contact support and they will send you a link to the archive for a manual update.
Do this when the game launcher is closed.
After deleting it, you need to log back into your account, and most likely, the download will continue automatically.
If this solution doesn't help, contact support and they will send you a link to the archive for a manual update.
If you're in Ukraine, it's likely that your provider is blocking access to the server in Russia. In this case, you will need a VPN to play. Other players on our Discord server can help you find a suitable VPN service.
If the server is missing from the list, you need to disable the IPv6 protocol.
A video tutorial on how to do this is below:
If the server is missing from the list, you need to disable the IPv6 protocol.
A video tutorial on how to do this is below:
This error appears due to the limitations of the 32-bit game client. The game cannot use more than 2.7 GB of RAM. If this limit is exceeded, the game crashes and the error appears.
You can fix the problem by lowering the texture quality, screen resolution, draw distance, or reducing the number of visible characters in the game settings.
You can fix the problem by lowering the texture quality, screen resolution, draw distance, or reducing the number of visible characters in the game settings.
This error is most often caused by antivirus activity.
The error means that the game process was unable to access files on the disk or the file was corrupted.
Our recommendations for fixing this error are to disable the antivirus or add the game folder to its exceptions, remove any installed client mods, or check the game files for errors.
The last resort for fixing the issue is reinstalling the game. If this doesn't help, the problem lies in a conflict with another program installed on your PC. In this case, we will not be able to assist with diagnostics and problem-solving.
The error means that the game process was unable to access files on the disk or the file was corrupted.
Our recommendations for fixing this error are to disable the antivirus or add the game folder to its exceptions, remove any installed client mods, or check the game files for errors.
The last resort for fixing the issue is reinstalling the game. If this doesn't help, the problem lies in a conflict with another program installed on your PC. In this case, we will not be able to assist with diagnostics and problem-solving.
To replay the dungeon, you need to restart it. To do this, open the character window (P) in the dungeon, go to the "Dungeons" tab, and click on the "Reset Dungeon" button.
Alternatively, while in the dungeon, you can type the command /reset in the chat, which is identical to the first option.
Alternatively, while in the dungeon, you can type the command /reset in the chat, which is identical to the first option.
You can obtain the missing item yourself. To do this, teleport to the city "Upper Watch" and approach the "Sionne" vendor, who sells items for Vanguard reputation, and buy the badge from her. The item you need is in the "Special" tab on the last page.
You need to store the costumes that no longer fit your character in the costume storage and submit a request to technical support to exchange them. Support will replace all costumes except for those that are unique to a specific race.
Important: If you have many items in your costume storage, please temporarily move the excess items to another character.
Important: If you have many items in your costume storage, please temporarily move the excess items to another character.
You should create a request to technical support, providing the exact name and characteristics of the item, as well as the approximate time of sale/disposal. If technically possible, the project administration will restore the item, and it will be sent to your character's mail.
The items were either sold or sent to the mail of the character who was online when the vending machine disappeared. Check the mail of all characters on your account.
Go to the system menu and click the "Free Yourself" button. If you can't access the menu, create a request to technical support.
Items in the game don't disappear. It's likely that the item ended up in the "Pocket" of your inventory due to inventory overflow, or you accidentally discarded it.
If your premium subscription hasn't expired yet, you probably accidentally hid the panel. You can reopen it by clicking on the P icon in the right part of the skill panel.
The issue is with the time or date set on your PC. Install all Windows updates, change the time zone, and set the correct time. Then log back into the game. If this doesn't help, set the time zone to MSK and synchronize the time.